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Find the answers of the
frequently asked questions

Something went wrong?

If you experienced any issues with your reservation or during your trip, we're here to help. Review our change policies to learn about available options. If you need additional assistance, our customer service team is available to provide information and find the best solution for your case.

Request a ticket change

If you need to modify your travel date, you can do so with a penalty of $250 MXN per change per passenger, plus any fare difference if applicable. Please note that during the low season, changes can only be made up to 15 days before the travel date, and during the high season, up to 30 days before. Review our change policy for full details before requesting your modification.

REQUEST A CHANGE

Frequently asked
questions

What travel options does Tequila Express offer?

We have 3 different types of cars: First Class, Executive class & Bar-lounge car. You can choose from 4 travel experiences: • Train travel exclusively, round and single trip. • Train travel + destillery visit: We visit: o Friday “El Tequileño” o Saturday “Casa Sauza” o Sunday “Orendain” • Casa Sauza Experience. All incluisve tour: Round trip on the train with drinks, food and tequila tasting on board. Visit to the agave fields. Visit the tequila factory and aging cellar. Lenjoy lunch with a cultural show & mariachi at Hacienda Casa Sauza. • Charter. Customize your trip.

What are the departure dates and times?

CHECK OUT CALENDAR & SCHEDULES Saturday: 10:30 am GDL – TEQ and 19:00 TEQ – GD Sunday: 10:00 am GDL – TEQ and 17:30 TEQ – GDL Fridays (check calendar): 10:00 am GDL – TEQ and 17:30 TEQ – GDL

What should I bring for my trip on the Tequila Express?

Official ID and the confirmation of your reserve. Comfortable shoes, sunglasses, hat and sunscreen.

Is it possible to change or cancel my reservation?

If you need to change your travel date, you can do so with a penalty of $250 MXN per change and per passenge plus the fare difference, if applicable. You have 15 days' notice to request changes.

Are there tour options in english?

Yes. We have billingual guides in the tours.

How can I book my trip on the Tequila Express?

Select your experience and you will be directed to the reservation system to complete your purchase.